My company is splitting into two smaller companies and for the past few weeks I’ve been training folks on the other side how to support Macs using Casper. They’ll have less than 20 Macs to support altogether but when your support world has been all Windows the extra attention to learning a new platform helps.
I love the folks I’m training because they all love Macs or they’re enthusiastic about learning about them. Training is a real pleasure when you can show them something as simple as clicking the computer name in the login window to show more details and they whisper, “Oh, neat!”
For the past few months I’ve been avoiding my ACMT certifications but now I’m going to focus on the two tests so that we can finally start fixing hardware in-house again.